Privacy Policy
Effective Date: March 27, 2025
Welcome to OneCall Utilities. We are committed to protecting your privacy and ensuring your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website (https://onecall-utilities.com) or use our services.
1. Information We Collect
a. Personal Information
Information you voluntarily provide, such as:
- Your name
- Email address
- Phone number
- Service address
- Utility preferences
b. Non-Personal Information
Data automatically collected when you visit the site, including:
- IP address
- Browser type
- Device type
- Pages visited
- Date and time of visit
2. How We Use Your Information
We use the information we collect to:
- Provide and manage utility enrollment services
- Contact you regarding your account or inquiries
- Personalize your user experience
- Improve our website and services
- Send you promotional or informational content (if you opt in)
- Comply with legal obligations
3. How We Share Your Information
We do not sell or rent your personal information. However, we may share it in the following situations:
- With utility providers to complete your service enrollment
- With trusted third-party vendors who help us operate our website and services (e.g., hosting, analytics)
- When required by law or legal process
- To protect our rights, privacy, safety, or property
4. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. Cookies allow us to:
- Remember your preferences
- Understand how users navigate the site
- Measure the effectiveness of content and marketing
You can adjust your browser settings to disable cookies, though this may affect your ability to use certain features of the site.
5. Your Choices
You have control over your personal information:
- You can opt out of receiving marketing emails at any time by clicking “unsubscribe” in our emails.
- You can request access to or deletion of your personal data by contacting us directly.
6. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no online system is 100% secure, and we cannot guarantee absolute protection.
7. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review their privacy policies.
8. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal data from children. If we learn that we have done so, we will delete the information promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the Site after changes means you accept the revised policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
OneCall Utilities
Phone: 214-793-0760